Frequently Asked Questions
What types of tea do you offer?
We offer a range of teas from all over the world including black, green, herbal and speciality blends
How do I choose the right tea for me?
Our website provides detailed descriptions of each tea variety, along with flavor profiles and brewing recommendations. Feel free to explore and discover the teas that match your preferences.
Do you offer samplers or sample packs?
Yes, we understand the importance of exploring new flavors. We offer sample packs, allowing you to try different blends and find your favorites.
How do I brew the perfect cup of tea?
Each tea has its own recommended brewing guidelines, which can be found on the each page. However, as a general rule, use fresh water, follow the recommended temperature and steeping time, and enjoy your tea at its best.
What is the difference between loose leaf tea and bags?
Loose leaf tea is made from whole tea leaves, offering a fuller flavor and aroma, while tea bags often contain smaller tea particles. Both options provide delicious tea, but loose leaf generally delivers a more premium tea experience.
Are the tea pyramids biodegradable?
Yes they are!
How do I store my teas for optimal freshness?
To maintain the freshness of your teas, store them in a cool, dark place away from strong odors. Our tea tubes are designed to preserve the flavor and aroma of your teas.
Do you have a subscription service?
We do NOT currently offer a subscription service. It is something we would like to make available in the near future!
How do I stay updated on new tea arrivals and promotions?
Stay connected with us through our newsletter and follow us on social media for the latest updates on new tea releases, promotions, and exclusive offers. Join our tea community and never miss out on exciting tea-related news!
Shipping
How much does shipping cost?
Shipping fees vary depending on your location and the size of your order. You can view the shipping cost at checkout before completing your purchase. We also offer free shipping on orders over £25.
How long will it take for my order to arrive?
Orders are typically processed within 1-2 business days and will be shipped and delivered in 3-5 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your package through our website or the carrier’s tracking service.
What should I do if my order hasn't arrived?
If your order has not arrived within the estimated delivery time, please contact our customer service team at info@chowktea.co.uk. We will work with the shipping carrier to resolve the issue.
Can I change my shipping address after placing an order?
To ensure the accuracy of your order, please double-check your shipping address during checkout. If you need to make changes after placing an order, contact our customer support as soon as possible for assistance.
Do you ship outside of the UK?
Currently, we ONLY ship our collection within the UK.
Returns & Refunds
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your tea or any of our products, please contact us: info@chowktea.co.uk.
What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or issue a refund as necessary.
What if I need to cancel my order?
If you wish to cancel your order, please contact us immediately after placing it. If the order has not yet shipped, we will cancel and refund your order. Once the order is shipped, it can no longer be cancelled
Are gift cards refundable?
Unfortunately, gift cards are non-refundable. However, they do not expire and can be used at any time toward future purchases.